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Frequently Asked Questions

Below are Frequently Asked Questions that you may find helpful.  If you can't find your answer here, please contact tech support.

Top FAQs:

What is the default user name and password for an IQeye camera?

How to reset the camera back to factory defaults.

Are IQeye cameras sensitive to infrared light?

Sentinel Series Camera:

What mounting options are available for the Sentinel?

What is the environmental rating for the Sentinel series all-weather network camera?

IQ7xx Series Camera:

What are the maximum resolutions for the IQ7xx series cameras?

What are the maximum frame rates for the IQ7xx series cameras at maximum resolution?

What are the typical file sizes for the IQ7xx series cameras?

What type of CF (Compact Flash) media does the IQ7xx series cameras support?

What is the maximum capacity for the CF (Compact Flash) media which can be used in the IQ7xx series cameras for on camera video storage?

IQ5xx Series Camera:

What is the maximum resolution of the IQ511 & IQ511DV?

What is the maximum frame rate for the IQ511 & IQ511DV at maximum resolution?

What is the typical file size for the IQ511 & IQ511DV?

How can the IQfocus (RCA connector) analog output on the IQ5xx series cameras be switched to the PAL video format?

What is the maximum resolution of the IQ510 & IQ510DV?

What is the maximum frame rate for the IQ510 & IQ510DV at maximum resolution?

What is the typical file size for the IQ510 & IQ510DV?

IQeye Camera Accessories

What are the power requirements for the X2 camera housings?

IQeye Camera Software Utilities

Can Visicon be installed or run on PCs running Windows Vista?

Can Visicon be installed or run on Server machines running Windows 2003 Server?

General:

What version of code is running on my IQeye camera?

From the IQeye camera to the switch what is the maximum distance the Cat 5 or Cat 6 cable can run?

What can be used to power IQ5xx, IQ7xx, & Sentinel series cameras?

How much power does an IQeye camera use?

Will IQrecorder or Triggers record images during off access hours?

How can the camera’s IP address be set using ARP –S?

From the IQeye camera to the switch what is the maximum distance the Cat 5 or Cat 6 cable can run?

Lenses

Why will the lens not focus?

What makes a C-mount & CS-mount lens different?

What is an f-stop and why does this matter?

IQeye Camera Integration

What is needed to integrate IQeye cameras into a Network Video Recorder (NVR) software solution?




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