Career Opportunities
IQinVision is the leader in the fast growing High Resolution IP Video and Smart Network Camera markets. We are looking for talented, entrepreneurial people to join our team.
Technical Service Specialist
Europe Technical Service Specialist - Europe
The Technical Service Specialist will be a key contributor to the IQinVision team. We will be looking for candidates with the following experience and skill-set:
- At least 2 years experience with a high-tech company supporting electronic, security or networking equipment.
- Demonstrated success in system level problem solving
- Experience in conducting technical / network product trainings
- Ability to work in a team environment
- Fluent in French (preferred)
Responsibilities Overview
The Technical Service Specialist will be responsible for all aspects of Level 1 & 2 technical support and training for the complete IQeye line of products including:
1. Prepare & Conduct IQU – Certified Dealer Trainings
2. Supporting customers and RSMs with installation/operation questions
3. Traveling approximately 30% of the time to help with installation and troubleshooting of key accounts
4. Communicate bugs, enhancements and feature requests to Product Management
5. Prepare & Conduct IQU – Certified Dealer Trainings
6. Support Trade Shows
7. Work with other tech support personnel to maintain FAQs, Technical tips, Newsletters, and Blogs
8. Beta testing for new product introductions and firmware releases
9. Evaluate and report on products complimentary to the IQeye product line.
10. Assist in the development of installation/operation manuals and A&E specifications
11. Help develop programs that create a reputation for outstanding service and support while reducing the number of nuisance/low-level tech support calls.
Please send resumes to: techserviceresumes@iqeye.comDownload this description as a PDF 
Director of Development Engineering
San Juan Capistrano, CA Director of Development Engineering
This position is responsible and accountable for managing the development engineering team to drive product development efforts for on-time as well as within-budget completion. Responsibilities include supervising and directing daily tasks for the Software and Hardware groups, working with Project Manager to drive product development for on-time and within-budget completion, and conducting software and hardware design reviews. B.S. Degree in electrical engineering, computer science or equivalent job experience, 6+ years experience in embedded software development and strong management experience required.
Please send resumes to: engineeringresumes@iqeye.comDownload this description as a PDF
Sales Support Specialist Administrator
San Juan Capistrano, CA We are looking for a reliable, self motivated individual with excellent organizational and writing skills to administer inside sales programs and to support the VP of Sales with administrative-type functions. The position will also cross train as an Inside Sales Representative (ISR), assisting with customer inquiries and ensuring that customers are completely satisfied with their pre/post sales support. Please send resumes to: salesresumes@iqeye.comDownload this description as a PDF
Tech Services Specialist
San Juan Capistrano, CA IQinVision has an outstanding reputation for highly differentiated products and best-in-class customer service which has resulted in rapid growth. We are looking for key team members to help us manage that growth.
The Technical Service Specialist will be responsible for all aspects of the return authorization process, evaluation & repair of customer product, including level 1 & 2 technical support for the complete line of IQeye products. We will be looking for candidates with the following experience and skill-set:
1. Process all in and out of warranty product returns for repair / evaluation
2. Process advanced replacement requests and product returned for credit
3. Log and communicate the status of all product repairs
4. Perform board level repair and document all product failures for analysis
5. Work with engineering to ensure the correct data is being collected and reported on all product returns
6. Report monthly the in warranty return rate
7. Help develop programs that create a reputation for outstanding service and support while reducing the product repair turn-around time
8. Supporting customers and RSMs with installation/operation questions
9. Beta testing for new product introductions and firmware releases
10. Communicate bugs, enhancements and feature requests to Product Management
11. Work with tech support to maintain FAQs, Technical tips, and Newsletters
Education / Experience Required
1. Associate Degree in computer science or related field preferred. At least (2) years of repair or service experience.
2. Experience in CCTV and/or IP Video Security is beneficial.
3. Must have experience in board level product evaluation & repair. Must also have experience assisting customer with product trouble shooting via phone and e-mail.
Please send resumes to: techserviceresumes@iqeye.comDownload this description as a PDF
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